Privacy Policy

Privacy policy

This Privacy Policy describes how www.victoriamarart.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
  • Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].

Customer support information

  • Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]

[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]

[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]

Minors

The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • [INSERT OTHER ADVERTISING SERVICES USED]

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

[INCLUDE THE FOLLOWING SECTION ONLY IF YOU SELL PERSONAL INFORMATION, AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[INSERT:

  • CATEGORIES OF INFORMATION SOLD;
  • INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;
  • WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;
  • IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]

Your rights

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@victoriamarart.com

Last updated: [DATE]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]

Is it prints or real painting?

We primarily offer canvas prints, which are high-quality reproductions of original artwork. You can easily identify our prints by checking the product name, where we clearly specify that it's a print. However, we also occasionally feature original paintings for sale. These are clearly labeled as "original paintings" in the product name. While prints make up the majority of our offerings, we take pride in providing both options to suit different preferences and budgets.

Where Do You Deliver?

We currently offer efficient shipping to locations across the US and UK. Our dedicated team ensures prompt delivery of your order to your desired address within these regions.

What are your shipping and delivery options?

We offer fast and reliable shipping options to ensure your canvas print arrives safely and promptly. Shipping times may vary depending on your location and selected shipping method. Rest assured, we carefully package each print to protect it during transit.

What is your return policy and do you offer any guarantees?

We want you to be completely satisfied with your purchase. That's why we offer a 30-day trial period for our canvas prints and posters. This means you can try out the artwork in your home for a whole month before making your final decision. We believe this gives you ample time to assess whether the artwork fits your wall, complements your decor, meets your expectations in terms of quality and color, and ultimately brings joy to your space.

During the trial period, ask yourself:

  • Does the artwork fit my wall?
  • Does the artwork match the rest of my room/decor?
  • Does the artwork have a nice quality?
  • Does the artwork add life, atmosphere, and warmth to the room?
  • Does the artwork "speak" to me in real life?
  • Are the colors in reality as expected?
  • Does the artwork bring me joy every day by looking at it and is it worth the investment?

If you're unsure about the size of the painting, we offer an accurate representation of the artwork on your wall. Simply send us a picture of your desired wall along with the artwork you'd like to see, to support@victoriamarart.com.

Returns:
Should you wish to return the artwork, please ensure it is returned in its original condition and packaging. We recommend keeping the box and plastic wrapping upon receipt for easy return shipping. While you will receive a full refund for the product, minus the delivery charge, please note that the cost of return postage may exceed the original shipping charge. This is because our shipping price often includes additional handling fees.

Your satisfaction is our priority, and we want to ensure your experience with our artwork exceeds your expectations. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

What sizes are available for your canvas prints?

Our canvas prints are available in a range of sizes, from small to extra-large. You can find specific dimensions listed on each product page to help you choose the perfect fit for your space.

What materials are your canvas prints made of, and how's the print quality?

Our canvas prints are crafted using high-quality canvas material, ensuring durability and longevity. We use state-of-the-art printing technology to produce vibrant, sharp images with exceptional clarity. Our prints are also fade-resistant and waterproof, ensuring they maintain their beauty for years to come.

Are prints look the same as artwork on product photos?

We strive to ensure that the product photos accurately represent the artwork featured on our canvas prints. However, please note that colors may appear slightly different due to variations in monitor settings and lighting conditions. Rest assured, we take great care to provide detailed and accurate product images to help you make an informed decision about your purchase. If you have any concerns about the appearance of the print, please don't hesitate to contact us for further assistance.

Do you offer different frame options for your canvas prints?

Yes, we provide a variety of frame options to suit your preferences. Our frames come in different materials, including wood and metal, and various thicknesses and colors. You can select the frame style that best complements your artwork and enhances its presentation.

What are your prices, and do you offer discounts for bulk orders?

Our prices vary depending on the size and customization options of the canvas print. We occasionally offer discounts and promotions, so be sure to check our website or sign up for our newsletter to stay updated on any special offers. For inquiries about bulk orders or wholesale pricing, please contact our sales team at support@victoriamarart.com for assistance.

How do I care for and maintain my canvas print?

Caring for your canvas print is simple. To keep it looking its best, gently dust it with a soft, dry cloth periodically to remove any surface dirt or debris. Avoid exposing your print to direct sunlight or moisture, as this can cause fading or damage over time. With proper care, your canvas print will continue to brighten your space for years to come.

Can I wash my canvas print?

While we recommend avoiding direct contact with water or cleaning solutions, you can gently dust your canvas print with a soft, dry cloth to remove any surface dirt or debris. Avoid using liquids or harsh cleaning agents, as they may damage the print or alter its appearance.

How do I hang and install a canvas print?

Hanging your canvas print is easy! Each print comes with pre-installed hanging hardware for quick and straightforward installation. Simply follow the included instructions to securely mount your print on your wall. If you have any questions or need assistance, feel free to reach out to our customer support team.

Can I customize a canvas print with my own images or specifications?

While we don't offer printing services for customer-supplied images, we do provide customization options for creating personalized artwork on canvas. Whether you're looking for a custom-sized canvas or an original piece tailored to your preferences, we're here to bring your vision to life. Simply contact us at [insert email address] to discuss your ideas and explore the possibilities for creating a bespoke piece of art that's uniquely yours.

Can you tell me more about the artist behind the artwork featured on your canvas prints?

Our canvas prints showcase artwork created by Victoria Mar, a talented and passionate artist dedicated to bringing beauty and creativity into the world. Victoria's journey as an artist began at a young age, and her love for painting has remained a constant throughout her life. Today, Victoria pours her heart and soul into each piece she creates, infusing them with her unique perspective and vision.

Need Further Assistance?

We're here to help! Our dedicated customer support team is committed to ensuring your experience with us is seamless and enjoyable. Whether you have questions about our products, shipping, customization options, or anything else, we're here to provide assistance and guidance.

Please feel free to reach out to us via email at support@victoriamarart.com. Rest assured, we aim to respond to all inquiries within 24 hours. Your satisfaction is our priority, and we're here to help you every step of the way!