Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or any other proof of purchase.

To start a return, you can contact us at support@victoriamarart.com. When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@victoriamarart.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
We regret to inform you that certain items are non-returnable due to their nature. These include custom products, such as specially commissioned artworks or personalized items, as well as perishable goods like food, flowers, or plants, and personal care goods, including beauty products.

Please note that we are unable to accept returns on gift cards. We apologize for any inconvenience this may cause and appreciate your understanding.

Additionally, for safety reasons, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding the return eligibility of a specific item, please don't hesitate to reach out to us at support@victoriamarart.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Flexible Solutions for Delivery Issues:
We understand that delivery issues can sometimes occur due to circumstances beyond anyone's control. If your package is returned to us due to unsuccessful delivery attempts or other reasons outside of our control, we strive to find a solution that works for both parties.

While we regret any inconvenience caused, we are committed to ensuring that our customers receive their orders in a timely manner. In such cases, we may offer alternative options to resolve the issue, such as reshipping the package at the customer's expense or providing a partial refund.

Our goal is to work collaboratively with our customers to find the best possible resolution, even when faced with unforeseen challenges in the delivery process. We value your business and are dedicated to providing exceptional service and support throughout your shopping experience.

If you have any questions or concerns regarding delivery issues or our policies, please don't hesitate to contact us. We're here to help and ensure your complete satisfaction with your purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Is it prints or real painting?

We primarily offer canvas prints, which are high-quality reproductions of original artwork. You can easily identify our prints by checking the product name, where we clearly specify that it's a print. However, we also occasionally feature original paintings for sale. These are clearly labeled as "original paintings" in the product name. While prints make up the majority of our offerings, we take pride in providing both options to suit different preferences and budgets.

Where Do You Deliver?

We currently offer efficient shipping to locations across the US and UK. Our dedicated team ensures prompt delivery of your order to your desired address within these regions.

What are your shipping and delivery options?

We offer fast and reliable shipping options to ensure your canvas print arrives safely and promptly. Shipping times may vary depending on your location and selected shipping method. Rest assured, we carefully package each print to protect it during transit.

What is your return policy and do you offer any guarantees?

We want you to be completely satisfied with your purchase. That's why we offer a 30-day trial period for our canvas prints and posters. This means you can try out the artwork in your home for a whole month before making your final decision. We believe this gives you ample time to assess whether the artwork fits your wall, complements your decor, meets your expectations in terms of quality and color, and ultimately brings joy to your space.

During the trial period, ask yourself:

  • Does the artwork fit my wall?
  • Does the artwork match the rest of my room/decor?
  • Does the artwork have a nice quality?
  • Does the artwork add life, atmosphere, and warmth to the room?
  • Does the artwork "speak" to me in real life?
  • Are the colors in reality as expected?
  • Does the artwork bring me joy every day by looking at it and is it worth the investment?

If you're unsure about the size of the painting, we offer an accurate representation of the artwork on your wall. Simply send us a picture of your desired wall along with the artwork you'd like to see, to support@victoriamarart.com.

Returns:
Should you wish to return the artwork, please ensure it is returned in its original condition and packaging. We recommend keeping the box and plastic wrapping upon receipt for easy return shipping. While you will receive a full refund for the product, minus the delivery charge, please note that the cost of return postage may exceed the original shipping charge. This is because our shipping price often includes additional handling fees.

Your satisfaction is our priority, and we want to ensure your experience with our artwork exceeds your expectations. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

What sizes are available for your canvas prints?

Our canvas prints are available in a range of sizes, from small to extra-large. You can find specific dimensions listed on each product page to help you choose the perfect fit for your space.

What materials are your canvas prints made of, and how's the print quality?

Our canvas prints are crafted using high-quality canvas material, ensuring durability and longevity. We use state-of-the-art printing technology to produce vibrant, sharp images with exceptional clarity. Our prints are also fade-resistant and waterproof, ensuring they maintain their beauty for years to come.

Are prints look the same as artwork on product photos?

We strive to ensure that the product photos accurately represent the artwork featured on our canvas prints. However, please note that colors may appear slightly different due to variations in monitor settings and lighting conditions. Rest assured, we take great care to provide detailed and accurate product images to help you make an informed decision about your purchase. If you have any concerns about the appearance of the print, please don't hesitate to contact us for further assistance.

Do you offer different frame options for your canvas prints?

Yes, we provide a variety of frame options to suit your preferences. Our frames come in different materials, including wood and metal, and various thicknesses and colors. You can select the frame style that best complements your artwork and enhances its presentation.

What are your prices, and do you offer discounts for bulk orders?

Our prices vary depending on the size and customization options of the canvas print. We occasionally offer discounts and promotions, so be sure to check our website or sign up for our newsletter to stay updated on any special offers. For inquiries about bulk orders or wholesale pricing, please contact our sales team at support@victoriamarart.com for assistance.

How do I care for and maintain my canvas print?

Caring for your canvas print is simple. To keep it looking its best, gently dust it with a soft, dry cloth periodically to remove any surface dirt or debris. Avoid exposing your print to direct sunlight or moisture, as this can cause fading or damage over time. With proper care, your canvas print will continue to brighten your space for years to come.

Can I wash my canvas print?

While we recommend avoiding direct contact with water or cleaning solutions, you can gently dust your canvas print with a soft, dry cloth to remove any surface dirt or debris. Avoid using liquids or harsh cleaning agents, as they may damage the print or alter its appearance.

How do I hang and install a canvas print?

Hanging your canvas print is easy! Each print comes with pre-installed hanging hardware for quick and straightforward installation. Simply follow the included instructions to securely mount your print on your wall. If you have any questions or need assistance, feel free to reach out to our customer support team.

Can I customize a canvas print with my own images or specifications?

While we don't offer printing services for customer-supplied images, we do provide customization options for creating personalized artwork on canvas. Whether you're looking for a custom-sized canvas or an original piece tailored to your preferences, we're here to bring your vision to life. Simply contact us at [insert email address] to discuss your ideas and explore the possibilities for creating a bespoke piece of art that's uniquely yours.

Can you tell me more about the artist behind the artwork featured on your canvas prints?

Our canvas prints showcase artwork created by Victoria Mar, a talented and passionate artist dedicated to bringing beauty and creativity into the world. Victoria's journey as an artist began at a young age, and her love for painting has remained a constant throughout her life. Today, Victoria pours her heart and soul into each piece she creates, infusing them with her unique perspective and vision.

Need Further Assistance?

We're here to help! Our dedicated customer support team is committed to ensuring your experience with us is seamless and enjoyable. Whether you have questions about our products, shipping, customization options, or anything else, we're here to provide assistance and guidance.

Please feel free to reach out to us via email at support@victoriamarart.com. Rest assured, we aim to respond to all inquiries within 24 hours. Your satisfaction is our priority, and we're here to help you every step of the way!